Welcome to the PawGro Help Center
At PawGro, we’re committed to providing top-quality pet supplies and exceptional customer support. Whether you have questions about orders, returns, or our products—our team is here to assist you 24/7.
How do I track my order?
You’ll get a tracking number via email the moment your order ships. Use it on our website or the carrier’s site (USPS, FedEx, etc.) for live updates. Track progress anytime in your My Account dashboard too.
What are the shipping fees?
- ✅ Free Standard Shipping: Orders over $100
- 💸 Flat-Rate Shipping: Just $100.
How long does delivery take?
- Standard Shipping: 5–10 business days (continental U.S., excludes weekends/holidays).
- Need it sooner? Upgrade to Expedited (2–3 business days) or Overnight Delivery at checkout for urgent needs.
What’s your return policy?
We stand by our products—return unopened, original-packaged items within 30 days of delivery for a full refund. Not satisfied? We’ve got you covered.
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- Log into your My Account → Order History.
- Select the unopened item(s) → Click Start Return.
- Print your prepaid shipping label (we cover costs!) and attach it.
- Drop off at any listed carrier location.
- Must be unopened with original packaging/tags intact.
- Requested within 30 days of delivery.
Note: Defective/damaged items? Contact us directly—we’ll fix it at no cost!
After we receive and inspect your return (2–3 business days to process arrival):
- Refunds to original payment methods take 5–7 business days.
- Credit card refunds may add 3–5 extra days to reflect in your account.
We make shopping easy with:
- Major credit cards (Visa, Mastercard, Amex).
- Digital wallets: PayPal, Apple Pay.
- Buy now, pay later: Klarna.
Absolutely. PawGro uses SSL encryption and follows PCI-DSS standards to protect your data. We never store full credit card details—your info stays secure.
- Phone: +1 (706) 578-8008 (Mon–Fri: 9 AM–6 PM ET; Sat–Sun: 11 AM–3 PM ET).
- Email: info@pawgro.com (24-hour response; weekends may take longer).
Live chat coming soon—we prioritize email/phone for fast help!
Click “Sign In/Register” at the top of our homepage. Enter your email, password, and shipping/billing details to get started.
Log in → Click your profile icon → Account Settings to edit email, password, or addresses.
We follow strict privacy protocols: data is encrypted in transit and stored securely, with access limited to authorized team members only.
Yes—email info@pawgro.com to request deletion. Accounts are purged within 72 hours (no reactivation after deletion).
Enter your valid code in the “Promo Code” field at checkout—discounts apply automatically to eligible items.
Sign up at the bottom of our homepage for exclusive deals, new product drops, and pro pet care tips.
PawGro is your trusted online store for premium pet supplies—specializing in dogs, cats, and small animals. From durable toys to grooming tools and health products, we curate items to elevate your pet’s life.
Our mission: Be your go-to for all pet needs. We offer top-quality products, transparent pricing, and friendly support to keep your furry (or small) family members happy and healthy.
We’re passionate about pets—and helping you care for yours. Thank you for choosing PawGro, where pet joy comes first. 🐾
