At PawGro.com, we are committed to providing high – quality items to our customers. However, we understand that there may be times when you need to return or get a refund for your purchase. If you’re not fully satisfied with your buy for any reason, we offer a convenient 30 – day return policy. This means you have 30 days from the date you receive your item to request a return. Any return request made after 30 days won’t be accepted.

This policy outlines the terms and conditions for returns and refunds of items bought on our website.

I. Eligibility for Returns and Refunds

  • ​Defective Products: You can get a return or refund if the item you receive is damaged or defective. This covers manufacturing defects and quality issues.
  • ​Wrong Product: If you receive an item that’s not what you ordered, we’ll help with a return or exchange.

II. Timeframe for Returns

You must let us know about your intention to return a product within 30 days of receiving it.

III. Return Process

To start a return, contact our customer support team via email at info@pawgro.com. Provide your order number, the reason for the return, and any relevant photos of the product.

Our team will review your request and give you the return address, including a return shipping label if applicable.

IV. Conditions for Returns

  • The item must be returned in its original condition, including all labels and original packaging.
  • For safety and hygiene reasons, items mustn’t show any signs of wear, use, or damage. We reserve the right to reject a return if the product doesn’t meet these conditions.

V. Refund Process

A refund will be processed within 1 – 2 business days after we confirm that the item matches the description. Refunds will be sent to the original payment account. Note that the time it takes for the refund to be credited to your account depends on your card issuer and usually takes 7 – 15 days.

VI. Return Charges

There’s no additional handling fee for returns. If the return is due to an issue on our end, like incorrect items or quality problems, we’ll provide a full refund, including return shipping costs.

However, if the return is initiated by you for reasons such as personal preference or ordering the wrong item/color, you’re responsible for the return shipping fees.

VII. Exchanges

If you want to exchange your item for a different size or model, let us know your preference when contacting us. We’ll guide you through the exchange process. There are no additional handling fees or shipping charges for exchanges.

VIII. Cancellation

  • If you want to cancel your order before it’s shipped, contact us right away. Once the product has been shipped, the standard return policy will apply.

IX. Contact Us

If you have any questions or need more help regarding returns and refunds, reach out to our customer support team at info@pawgro.com.

​Note: PawGro.com reserves the right to update and modify this Return and Refund Policy at any time. It’s your responsibility to review this policy from time to time for any changes. Your continued use of our website means you accept these policies.

​Address: 101R AVE PUEBLO CO, USA 81003
​Phone Number: +1 (706) 578-8008
​Email: info@pawgro.com
​Business Hours: Mon – Fri: 9:00 – 18:00; Sat – Sun: 11:00 – 15:00

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